Coronavirus (COVID-19) Information

Guidance on this situation is ever-changing, as such this page will be updated as new information regarding the housing sector is announced.

Page updated 11.32 am Friday 27th March 2020

Index

Many thanks for swift response as ever. That’s what I really like. I am not left wondering what’s going on. I was not worried as you have always been so efficient. Thank goodness I took out both insurances as who would have ever imagined something like CV happening.

T Bowden – Landlord

Landords

We want to assure all our landlord clients that we are aware that there will be challenges ahead for you. Especially if you are facing redundancy or self isolation.

We are working closely with tenants at this time We are receiving a number of calls and emails from tenants facing imminent difficulties with rent payments.

We will be in touch direct if your tenant contacts us this way and we will be monitoring inbound rent payment dates even more carefully than usual.

Viewings – on-site lettings viewings have now been restricted to vacant properties only. Potential tenants will continue to be able to see internal photography of the property online or we can email them more photos if required. All interest in tenanted properties will be scheduled for the day after the day of vacation for the existing tenants.


The government will bring forward emergency legislation to protect private renters from eviction, Boris Johnson has said.

We’re awaiting the full details of this and how it will affect our landlords.

Ministers have also confirmed the three-month mortgage holiday announced on Tuesday will be extended to landlords whose tenants are experiencing difficulties.

Housing Secretary Robert Jenrick said: “The government is clear – no renter who has lost income due to coronavirus will be forced out of their home, nor will any landlord face unmanageable debts.

Routine Visits / Inspections – we have decided to postpone all routine visits until further notice to minimise social contact throughout this time.

New Listings/Valuations – we are still taking on new properties as we still have plenty of new enquiries for sales and rental properties. We are happy to offer live video appraisals via FaceTime or via WhatsApp video messaging and these can be arranged with one of our team. Please get in touch to discuss.

Coming to the market – Getting your home onto the market may be more challenging than usual in this period. There should be no visitors to your home. You can speak to Belvoir over the phone and we will be able to give you general advice about the local property market and handle certain matters remotely but we will not be able to start actively marketing your home in the usual manner.

If you are thinking about selling, you can use this time to start gathering together all of the information you will need to provide to potential purchasers.

Advice for people to stay at home and away from others means you should not invite unnecessary visitors into your home, including: Belvoir to carry out a market appraisal or take internal photographs prior to marketing your home; and Energy Performance Certificate assessors.

Can my tenant still move in?

This is a slightly complicated question and as such, we have created a page dedicated to this subject. Read all about this here:


Tenants

First and foremost

We want to assure all tenants that we are aware that there will be challenges ahead for you and your family, not least with you fulfilling your obligation to pay your rent. Especially if you are facing redundancy or self isolation.

We commit to working with you and your landlord to bring a satisfactory and workable solution for both parties to anyone that needs help right now.

It is important to keep paying your rent and on time if at all possible. It is a popular misunderstanding that you do not have to pay your rent for 3 months. Instead, you cannot be evicted for 3 months, so very different.

Housing Secretary Robert Jenrick said: “The government is clear – no renter who has lost income due to coronavirus will be forced out of their home”


Rent Payments – currently there are no changes for rental payments and they will be due as normal for the foreseeable future. Any changes to this will be updated on this page. If you have any concerns about paying your rent due to changes in your personal circumstances, please get in touch with our office to discuss.

A common misunderstanding is that you don’t need to pay the rent for 3 months. The actual case is you cannot be evicted for 3 months. You will still be liable for the rent, even if you do not pay . Non payment of rent may lead to a County Court Judgement (CCJ).

Tenants should continue to pay rent and abide by all other terms of their tenancy agreement to the best of their ability. The government has a strong package of financial support available to tenants, and where they can pay the rent as normal, they should do. Tenants who are unable to do so should speak to their landlord [via agent] at the earliest opportunity.

Statement from Government

Repairs & Maintenance – For ALL reporting of repairs (with the exception of emergencies – i.e. water leaks, loss of heating and/or hot water), please report via email (do not telephone) in the first instance

If you think you have a gas leak, contact SGN immediately on 0800 111 999

Routine Visits / Inspections – we have decided to postpone all routine visits until further notice to minimise social contact throughout this time.

Check Out Reports – we will be undertaking check-outs after keys have been returned to reduce social interaction. Otherwise we are continuing as usual as these reports require minimal social interaction.

Viewings – viewings have now been restricted to vacant properties only unless specifically agreed by a vendor to do the viewing whilst observing the social distancing guidelines set down by government.

We can offer viewings on properties that are vacant only or by using one of our virtual tour options, if our client has requested it.

Can I still move?

This is a slightly complicated question and as such, we have created a page dedicated to this subject. Read all about this here:


Home Sellers & Buyers

New Listings/Valuations – we are still taking on new properties as we still have plenty of new enquiries for sales and rental properties. We are happy to offer live video appraisals via FaceTime or via WhatsApp video messaging and these can be arranged with one of our team. Please get in touch to discuss.

Coming to the market – Getting your home onto the market may be more challenging than usual in this period. There should be no visitors to your home. You can speak to Belvoir over the phone and we will be able to give you general advice about the local property market and handle certain matters remotely but we will not be able to start actively marketing your home in the usual manner.

If you are thinking about selling, you can use this time to start gathering together all of the information you will need to provide to potential purchasers.

Advice for people to stay at home and away from others means you should not invite unnecessary visitors into your home, including: Belvoir to carry out a market appraisal or take internal photographs prior to marketing your home; and Energy Performance Certificate assessors.

Can I still move?

This is a slightly complicated question and as such, we have created a page dedicated to this subject. Read all about this here:

Viewings – viewings have now been restricted to vacant properties only unless specifically agreed by a vendor to do the viewing whilst observing the social distancing guidelines set down by government.

We can offer viewings on properties that are vacant only or by using one of our virtual tour options, if our client has requested it.

Me and my family are so grateful for all the help from the team at Belvoir , Andover. Tom and Andrew have been brilliant through-out the transaction. With the current challenging times we are in, they made this sale possible through great hard work and effort. I can not thank them enough for there help. I would highly recommend the team 100 %.

Lee R – on selling his house through Belvoir

Generic info on our business

We always take the safety of our clients and staff very seriously. Therefore our current practices will be changing to adhere to Government advice on COVID-19, as well as some further precautionary measures to protect clients and staff as best as possible.


Our Office – We are restricting people coming into the office. We are only accepting contractors at the office to collect keys.

If you would like to discuss a property or your position, please would you call the office in the first instance, or drop us an email.

For new enquiries only 01264 366611

However, we would ask that anyone that is showing any of the following symptoms; sore throat, raised temperature, cough etc, please avoid coming to the office altogether.

Also we respectfully request that anyone that has recently (last 14 days) travelled anywhere using an aeroplane, or have otherwise visited any of the known hot-spot regions (China, Italy, Iran, Spain, Germany, South Korea, France, USA etc), please do not come to our office and make sure you inform us if we are in any way dealing with you or your property.


Thank you for your understanding during this time. If you are unsure of anything above, would like further clarity or have any questions, please feel free to call or email us. Please bare with us as call and email volume is at an all time high.

As advised by the Government, small changes by each of us including self-hygiene and social distancing will make a big difference to the course of this virus, relieving NHS pressure and saving lives. We have a duty of care to each other and in particular to more vulnerable members of our society.

Best regards, The Team at Belvoir Andover.