Coronavirus (COVID-19) Information

Guidance on this situation is ever-changing, as such this page will be updated as new information regarding the housing sector is announced.

Page updated 9:23 am Tuesday 2nd June 2020

2nd June – Huge Pent-up Demand

Analysing the stats for May vs April, we have seen an average of a 135% increase in demand. This is made up of the following:

  • Residential Lettings: up by 136%
  • Residential Sales: up by 146%
  • Commercial Sales & Lettings: up by 123%

Keeping active whilst on lockdown has meant Belvoir continues to be the agent of choice for residential & commercial property marketing in the Andover and surrounding areas. There has never been a better time to bring your property to market. For a FREE and no obligation valuation, Click Here


15th May – Viewings

We have new guidelines for viewing our properties, which can be found by clicking here


13th May – Property Market Reopens

The government has announced that as of today people living in England, and who wish to move house, can now do so.

Further to government guidance released earlier this morning, we are now able to offer limited viewings on properties both for sale and for let.

In light of this we are putting in place plans to enable viewings and valuations to take place.

Rest assured we will follow government guidelines closely to ensure the safety of our staff and our clients – this remains our first priority and will shape our plans as we move forward.

Virtual viewings have proved to be extremely successful during lockdown and we continue to encourage these. However we know that for many of you physical viewings are necessary. All of this will be taken into account and we will update you on the details as soon as we are able.

We are also now back in the office and are able to see you on an appointment-only basis. Please call or email us to book an appointment.

It will be necessary for us to work through the back-log of enquiries quickly to ensure that everyone is re-contacted and scheduled in over the coming days and weeks.

We will be at full capacity as we work towards a new normal and would ask respectfully that our valued clients continue to be patient with us as we work tirelessly to meet expectations.

Email continues to be our preferred form of communication at this time and we have staff manning the email inboxes on a full time basis. You can jump to Contact Us details here.


Coronavirus info Quick Links

Many thanks for swift response as ever. That’s what I really like. I am not left wondering what’s going on. I was not worried as you have always been so efficient. Thank goodness I took out both insurances as who would have ever imagined something like CV happening.

T Bowden – Landlord

Landords

We want to assure all our landlord clients that we are aware that there will be challenges ahead for you. Especially if you are facing redundancy or self isolation.

We are working closely with tenants at this time We are receiving a number of calls and emails from tenants facing imminent difficulties with rent payments.

We will be in touch direct if your tenant contacts us this way and we will be monitoring inbound rent payment dates even more carefully than usual.

Viewings – We have new guidelines for viewing our properties, which can be found by clicking here


The government has brought in emergency legislation to protect private renters from eviction.

Ministers have also confirmed the three-month mortgage holiday offering will be extended to landlords whose tenants are experiencing difficulties.

Housing Secretary Robert Jenrick said: “The government is clear – no renter who has lost income due to coronavirus will be forced out of their home, nor will any landlord face unmanageable debts.

Routine Visits / Inspections – we have decided to postpone all routine visits until further notice to minimise social contact throughout this time.

New Listings/Valuations – we are still taking on new properties as we still have plenty of new enquiries for sales and rental properties. We are able to come to the property to carry out a detailed marketing appraisal of your property. Alternatively, we are happy to offer live video appraisals via FaceTime or via WhatsApp video messaging and these can be arranged with one of our team. Please get in touch to discuss.

Coming to the market – Thanks to recent guidance, we are now able to fully bring your property to market from scratch thanks to the changes in access that have been granted by the government.

Can my tenant still move in? Yes, your tenants can now move in to a property, subject to the successful vacation of any exiting tenant. We will be leaving a 72 hour gap between tenancies to minimise risks.


Tenants

First and foremost, we want to assure all tenants that we are aware that there will be challenges ahead for you and your family, not least with you fulfilling your obligation to pay your rent. Especially if you are facing redundancy or self isolation.

We commit to working with you and your landlord to bring a satisfactory and workable solution for both parties to anyone that needs help right now.

It is important to keep paying your rent and on time if at all possible. It is a popular misunderstanding that you do not have to pay your rent for 3 months. Instead, you cannot be evicted for 3 months, so very different.

Housing Secretary Robert Jenrick said: “The government is clear – no renter who has lost income due to coronavirus will be forced out of their home”


Rent Payments – currently there are no changes for rental payments and they will be due as normal for the foreseeable future. Any changes to this will be updated on this page. If you have any concerns about paying your rent due to changes in your personal circumstances, please get in touch with our office to discuss.

A common misunderstanding is that you don’t need to pay the rent for 3 months. The actual case is you cannot be evicted for 3 months. You will still be liable for the rent, even if you do not pay . Non payment of rent may lead to a County Court Judgement (CCJ).

Tenants should continue to pay rent and abide by all other terms of their tenancy agreement to the best of their ability. The government has a strong package of financial support available to tenants, and where they can pay the rent as normal, they should do. Tenants who are unable to do so should speak to their landlord [via agent] at the earliest opportunity.

Statement from Government

Repairs & Maintenance – For ALL reporting of repairs (with the exception of emergencies – i.e. water leaks, loss of heating and/or hot water), please report via email (do not telephone) in the first instance

If you think you have a gas leak, contact SGN immediately on 0800 111 999

Routine Visits / Inspections – we have decided to postpone all routine visits until further notice to minimise social contact throughout this time.

Check Out Reports – we will be undertaking check-outs after keys have been returned to reduce social interaction. Otherwise we are continuing as usual as these reports require minimal social interaction.

Viewings – We have new guidelines for viewing our properties, which can be found by clicking here

Can I still move? – Yes, you can now move in to a property, subject to the successful vacation of any exiting tenant. We will be leaving a 72 hour gap between tenancies to minimise risks.


Home Sellers & Buyers

New Listings/Valuations – we are still taking on new properties as we still have plenty of new enquiries for sales and rental properties. We are able to come to the property to carry out a detailed marketing appraisal of your property. Alternatively, we are happy to offer live video appraisals via FaceTime or via WhatsApp video messaging and these can be arranged with one of our team. Please get in touch to discuss.

Coming to the market – Thanks to recent guidance, we are now able to fully bring your property to market from scratch thanks to the changes in access that have been granted by the government.

Can I still move? Government has now said that people are allowed to complete their home move.

Viewings – We have new guidelines for viewing our properties, which can be found by clicking here

Me and my family are so grateful for all the help from the team at Belvoir , Andover. Tom and Andrew have been brilliant through-out the transaction. With the current challenging times we are in, they made this sale possible through great hard work and effort. I can not thank them enough for there help. I would highly recommend the team 100 %.

Lee R – on selling his house through Belvoir

Generic info on our business

We always take the safety of our clients and staff very seriously. Therefore our current practices will be changing to adhere to Government advice on COVID-19, as well as some further precautionary measures to protect clients and staff as best as possible.


Our Office – We are restricting people coming into the office. We are only accepting contractors at the office to collect keys.

If you would like to discuss a property or your position, please would you email us in the first instance, alternatively we have limited telephone availability on 01264 366611.

However, we would ask that anyone that is showing any of the following symptoms; sore throat, raised temperature, cough etc, please avoid coming to the office altogether.

Also we respectfully request that anyone that has recently (last 14 days) travelled anywhere using an aeroplane, or have otherwise visited any of the known hot-spot regions (China, Italy, Iran, Spain, Germany, South Korea, France, USA etc), please do not come to our office and make sure you inform us if we are in any way dealing with you or your property.


Thank you for your understanding during this time. If you are unsure of anything above, would like further clarity or have any questions, please feel free to call or email us. Please bare with us as call and email volume is at an all time high.

As advised by the Government, small changes by each of us including self-hygiene and social distancing will make a big difference to the course of this virus, relieving NHS pressure and saving lives. We have a duty of care to each other and in particular to more vulnerable members of our society.

Best regards, The Team at Belvoir Andover.